Every organization has an emotional culture, even if it’s one of suppression. So when managers ignore emotional culture, they’re glossing over a vital part of what makes people—and organizations—tick. They may understand its importance in theory but can still shy away from emotions at work. Leaders expect to influence how people think and behave on the job, but they may feel ill equipped to understand and actively manage how employees feel and express their emotions at work. Or they may regard doing so as irrelevant, not part of their job, or unprofessional.
Barsade, S. & O’Neill, O. (January 2016). Manage Your Emotional Culture. Harvard Business Review.
